Shipping Policy

As part of our on-going commitment to customer service, we are pleased to announce that all orders are sent using Canada Post Express Post, free of charge to our customers when shipped within Canada with a $100.00 order. Whether you have a mailbox or lock box, a delivery notification will be left with your other mail indicating that a package is waiting for you at your postal outlet. Upon notification, you have 15 days to claim the package before it is returned to The Gold Lady. Express Post is a 3-5 day service. Including the time to process your order, you should receive your goods in approximately 2-3 weeks.

Return Policy

If you are unsatisfied with the condition in which your products have been received you may return them un-opened and unused up to 7 days from the date on which they were received. You will be credited for the purchase price immediately upon receipt of  the goods. The Gold Lady is not responsible for any costs incurred to have the products returned.

If an order has been placed which you would like to cancel, you have the right to do so until the time when the order has been sent. Please note that this may be as little as one day from the time your order has been placed.

Warranty/Guarantee

For all purchases we offer a one month satisfaction guarantee. We can promise you that as one of our customers, you will experience a level of service and a relationship that is rare indeed. We look forward to being your jeweller for many years to come.

Top of Page